Price list
GENERAL TERMS AND CONDITIONS FOR PERFORMING OTHER POSTAL SERVICES
BOX NOW LLC
Performance of postal services of delivery of postal items by the postal services performer, BOX NOW d.o.o., with registered seat in Zagreb, Ulica Marice Barić 6, Croatian tax number (OIB): 02844526916 (hereinafter “BOX NOW” or “Postal services performer”), is regulated by these general terms and conditions (hereinafter “General Terms and Conditions”).
Article 1 – GENERAL TERMS AND CONDITIONS
In these General Terms and Conditions, senders within the meaning of the Postal Services Act ("Official Gazette" No. 144/12, 153/13, 78/15, 110/19, hereinafter the " Act") shall be legal entities - online stores, while recipients within the meaning of the Act can be legal entities and/or natural persons.
The senders, as well as the recipients, state that by using the postal services of BOX NOW, they unreservedly accept these General Terms and Conditions for the performance of postal services of BOX NOW for the postal item (“postal item” or “package”) delivered by BOX NOW in any way chosen by BOX NOW.
BOX NOW can conclude written agreements with postal services users, which regulate special conditions and other issues related to the performance of postal services.
List of postal services that will be performed by the postal services performer and the area where the postal services performer will perform postal services
BOX NOW will perform other postal services, as defined by the Act, namely postal services of reception, routing and transfer of postal items for legal entities - online stores, as well as services of delivering postal items (packages) via access points - package machines in internal traffic, whereby delivery of postal items (packages) is made to legal and/or natural persons. The list of package machines is published on the website www.boxnow.hr.
Method and conditions of performing postal services
BOX NOW can perform mentioned postal services with its own resources or via any other licensed subcontractor.
Postal services will be performed in such a manner that the sender, via the website www.boxnow.hr selects the size of the postal item he wants to send, fills in the information on the sender and recipient of the package and selects:
a) delivery of postal item from a specific access point - a package machine to a specific access point - a package machine from which the recipient will take over the postal item, or
b) delivery of the postal item from the sender's address to a specific access point - package machine from which the recipient will take over the postal item;
c) delivery of postal item from a specific access point - package machine directly to the recipient's address.
Postal services will be paid via the BOX NOW website.
After paying for the postal service via the BOX NOW website, a password is generated which allows the package to be deposited in the selected access point - BOX NOW package machine, according to the sender's choice, whereby access to the BOX NOW access points - package machines is ensured from 00:00 - 24:00 h every day of the week.
After the sender is permitted access to the selected access point - package machine, the sender places the postal item in the selected access point - package machine of BOX NOW. BOX NOW, after taking over the postal item, will deliver the postal item to the selected location - package machine or to the selected address of the recipient.
In case of delivery from a certain access point - package machine to another access point - package machine, the Postal service performer will send the recipient a text message with a six-digit password when the postal item is at the selected access point - package machine. By entering the mentioned password at the access point - package machine, the door of the access point - package machine opens and the postal item can be taken over.
The recipient accepts and permits BOX NOW to use his mobile phone number and e-mail address to send a special security code (password) related to the delivery, i.e., receipt of the postal item, to be informed about the status of his postal item, as well as to send an invoice for the performance of services.
In the event that a postal item is received or delivered using BOX NOW package machines and a special security code (password), the use of a special security code (password) sent to the mobile phone number and/or e-mail address of the recipient confirms that it is the recipient that used a security code (password) sent to his/her mobile phone number and/or e-mail address, i.e., that that security code (password) was used on the behalf and for the account of the recipient.
The recipient is responsible for not disclosing the password to third parties, otherwise, use by a third party will be considered as use in the name and for the account of the recipient. BOX NOW will not be responsible for damage caused to the recipient as a result of the use of postal services by a third party.
The identification of the recipient is done through the recipient's mobile phone, in combination with a password, so the correctness of the recipient's mobile phone number is essential for the delivery of the postal item. It is the sender's sole responsibility to provide the mentioned data correctly to BOX NOW.
Tracking of items is done through BOX NOW's system, which enables tracking and tracing of postal items at all stages of their movement.
Deadline for delivery of postal items
The deadline for delivery of postal items is:
- 48 hours, in the case of delivery of postal item from a specific access point - a package machine to a specific access point - a package machine from which the recipient collects the postal item;
- 48 hours, in the case of delivery of a postal item from the sender's address to a specific access point - package machine from which the recipient takes over the postal item;
- 72 hours, in the case of delivery of postal item from a specific access point - a package machine directly to the recipient's address.
counting from the time when
- the sender places the postal item in the BOX NOW access point - package machine, i.e.
- the sender hands over the postal item to BOX NOW or to a licensed subcontractor of BOX NOW who has a valid license to perform postal services, in case of delivery of the postal item from the sender's address to a specific access point - a package machine from which the recipient will take over the postal item.
The sender is notified by text message, i.e., e-mail when the postal item is taken over from the package machine by BOX NOW for delivery to the recipient, and the receipt of the text message, i.e., e-mail confirms that the sender has delivered the postal item to BOX NOW.
It is considered that the postal item has been delivered to the recipient at the moment when the postal item is placed in the recipient's selected package machine and when the recipient is informed about it by text message, i.e., via e-mail. In case that the postal item is delivered to the recipient directly at the home address, it is considered that the postal item has been delivered to the recipient at the moment when the recipient receives the postal item at his address, i.e., when he refuses to receive the postal item without a valid reason.
The deadline for taking over the postal item is 96 hours from the delivery of the postal item. In case that the recipient does not take over the postal item within the specified period, BOX NOW will return the postal item to the sender, whereby the sender will be informed of the possibility of taking over the postal item from the package machine where the postal item was deposited, or of the possibility of returning the item via a licensed subcontractor who has a valid license to perform postal services.
The following are not included in the specified deadline:
- delay time due to an incompletely or incorrectly stated address of the recipient,
- days of delay due to force majeure or due to a delay in the transfer that occurred through no fault of BOX NOW,
- non-working days in the Republic of Croatia.
Article 2 – WARRANTIES OF THE SENDER
The sender warrants:
a. that the necessary shipping data of the sender and recipient are correctly recorded in the postal item being processed,
b. that the postal item is properly packed, in order to ensure the safe transport of the postal item,
c. to undertake to pay in advance all costs of transport, return or storage of postal items corresponding to the services performed,
d. that the postal item complies in all respects with these general terms and conditions.
Article 3 – POSTAL ITEMS
The maximum weight of a postal item for which BOX NOW performs postal service is 20 kilograms.
The maximum dimensions of the postal item for which BOX NOW performs postal service are 60 x 45 x 36 centimeters, as stated below in this article.
The sender can choose between three types of packages:
a. (S) small package (maximum package dimensions: height 8 centimetres, width 45 centimetres and length 60 cm; maximum package weight: 2 kilograms);
b. (M) medium package (maximum package dimensions: height 17 centimetres, width 45 centimetres and length 60 cm; maximum package weight: 5 kilograms); and
c. (L) large package (maximum package dimensions: height 36 centimetres, width 45 centimetres and length 60 cm; maximum package weight: 20 kilograms).
The maximum value of the postal item that BOX NOW undertakes to transfer will not exceed one thousand five hundred Croatian kuna (HRK 1,500.00), i.e., one hundred ninety-nine euros and eight cents (EUR 199.08). When handing over the postal item, the sender is obliged to indicate the value of the postal item and to submit the necessary supporting documents that prove the value of the individual postal item.
BOX NOW has the right to refuse delivery of postal items that exceed the above weight, size and value limits.
BOX NOW is not obliged to check the content of postal items, but the sender must check whether his postal item meets these general terms and conditions, and the sender bears full responsibility for any exceeding of these restrictions in case of loss or damage of the postal item.
BOX NOW has the right, but is not obliged, to check the content of the postal item, and is authorized to refuse the delivery of a certain postal item if the sender refuses to check whether his postal item meets these general terms and conditions, i.e., if BOX NOW finds that a specific postal item does not meet these general terms and conditions.
BOX NOW also has the right, either at the time of receipt or at any time after receipt, not to continue processing the postal item, if there are indications of prohibited content in relation to the postal item in terms of the Act, or in the case of insufficient recipient information and if the postal item is not accompanied by other documents required by the applicable legislation.
Article 4 – METHOD AND CONDITIONS OF PAYMENT FOR POSTAL SERVICES AND METHOD OF MARKING PAYMENT OF POSTAL SERVICES ON THE POSTAL ITEM
Postal services are paid for via the BOX NOW website and postal services are paid in advance.
The prices of BOX NOW postal services are included in the price list published on the website www.boxnow.hr. The price list is updated from time to time to respond to changes in market conditions and user requirements. From the day of publication of the new Price List, the current Price List ceases to be valid. BOX NOW has the right not to deliver the postal item until the postal service has been paid. In case the sender wants the processing of his postal shipment to be covered by insurance, it is necessary to conclude a separate agreement with BOX NOW.
The payment for postal services will be marked with a special label on a postal item, which labels are put on the postal items by BOX NOW. The labels will indicate that the postal services have been paid, as well as the amount for which the postal services have been paid.
Article 5 – LIABILITY FOR DAMAGE
BOX NOW's responsibility for the improper performance of postal services for senders and recipients is determined under the Act and these General Terms and Conditions, as follows:
The payment of compensation for improper performance of postal services will be regulated as follows:
a. for loss, damage to the postal item, or reduction of the content of the postal item, regardless of whether it is a (S) small package, (M) a medium package and (L) a large package - in the amount corresponding to the marked value of the postal item, but up to a maximum of one thousand five hundred Croatian kuna (HRK 1,500.00), i.e., one hundred ninety-nine euros and eight euro cents (EUR 199.08).
b. for exceeding the deadline for transfer and delivery of the shipment - in the amount of three times the amount charged for the postal service.
c. when the postal service is not performed, BOX NOW is obliged to return the charged price of the postal service.
In addition to the above, BOX NOW is also obliged to pay statutory default interest from the date of submission of the claim for damages.
In addition:
a. When multiple postal items are sent to the same recipient, each postal item is treated separately and damages related to that postal item are compensated separately.
b. Compensations for the above mentioned cases are paid to the sender or another authorized person.
c. Compensation is paid no later than 5 working days from the day when BOX NOW approves the payment of the compensation or after a decision is made by the Croatian Regulatory Authority for Network Industries.
The postal services users unreservedly accept the above mentioned compensation amounts and declare that they waive any additional claim from BOX NOW for any direct and/or indirect damage or loss of profit, from any cause that may arise.
Article 6 - LIMITATION OF LIABILITY
BOX NOW's liability in accordance with Article 5 does not exist in the cases provided for by the Act, as well as in the following cases:
a. Force majeure, i.e., external and extraordinary circumstances that BOX NOW could not foresee, prevent or avoid (such as an accident, unfavourable weather conditions, strikes, war, suspension of work, measures of governmental bodies that prevent the performance of postal services, terrorism, natural disasters, and such). In such cases, the amount of the postal service charged will be refunded.
b. Criminal acts in the premises or at counters for automatic delivery of receipts or in the BOX NOW means of transport, which result in the loss, damage or destruction of postal items. In such cases, the amount of the postal service price charged will be refunded.
c. Perishable goods, such as food with expiration date and medicines.
d. Negligence of the sender, such as improper packaging, incorrect description of the content of the postal item and incomplete or incorrect information about the recipient.
e. Postal items whose content is not permitted to be delivered in accordance with the applicable regulations, or whose content has been confiscated or destroyed by competent authorities.
f. The recipient has not taken over the postal item within a period of one year from the day of the attempted delivery of the postal item.
BOX NOW's liability is expressly limited to the amounts set out in Article 5 above and in no case shall BOX NOW bear any further or other liability for any loss or damage of any kind (including but not limited to any direct or indirect damage, loss of profit, violation of personality rights, and such).
The limitation of compensation, as previously stated, by payment of the amount of compensation for damage in accordance with Article 5, applies to any claim for damages of the sender or recipient arising from the performance of postal services. Claims of postal services users against BOX NOW, in connection with improper performance of postal services become subject to the statute of limitations after the expiry of a period of three (3) months from the receipt of the postal item, i.e., within three (3) months from the day on which he should have received the postal item. Requests submitted after the mentioned deadline are not considered.
BOX NOW's responsibility for the improper performance of postal services for postal services users with whom special individual agreements/agreements for handling a series of postal items and/or for the performance of postal services for a longer period of time and that are provided with discounts on basic prices of the official price list of BOX NOW and/or special lower prices than the basic prices of these services, and/or credit for the performance of services, is regulated by special conditions determined in such individual agreements.
Article 7. – NON-DELIVERY OF THE POSTAL ITEM
In case that the postal item cannot be delivered to the recipient or returned to the sender, BOX NOW undertakes to store the respective postal item in BOX NOW warehouses at the expense of the sender, for a period of one year counting from the attempted delivery of the postal item. After the expiration of the specified period, the postal item is considered undelivered and the procedure for its destruction follows, after the relevant report on destruction has been drawn up by BOX NOW.
Postal items that cannot be delivered to the recipient or returned to the sender are:
a. postal items that could not be delivered to the recipient, nor returned to the sender for any reason that cannot be attributed to BOX NOW;
b. postal items whose delivery has been refused by BOX NOW in accordance with the applicable regulations, and
c. which could not be delivered to the recipient, and at the same time it is not possible to notify the sender.
Article 8 – UNACCEPTABLE POSTAL ITEMS
BOX NOW does not process and transport postal items with the following content:
Money - fragile items that are not sufficiently packed - activated bank cards - fixed and mobile cards - gold in any form - gold watches - jewellery - gems and metals - antiques - works of art - unique documents or objects (e.g. correspondence / film / videos of personal value, stamps, lotteries, antiquities) – perishable food – plants – medicines – flammable, explosive and radioactive materials – biological material – infectious material, corrosive and toxic substances – types or parts of weapons – animals – pornographic material and general objects whose transport is prohibited by international conventions or organizations (“IATA”, “ICAO”) and/or provisions of European Union law and / or national legislation.
Article 9. – OUT OF COURT DISPUTE RESOLUTION PROCEDURE – COMPLAINT SUBMISSION PROCEDURE
The procedure for resolving disputes is carried out in such a way that the postal services user, before initiating court proceedings, addresses BOX NOW by submitting a written complaint.
The postal services user can submit a written complaint to BOX NOW to the e-mail address podrska@boxnow.hr in case of (i) loss of a postal item, (ii) exceeding the deadline for transfer and delivery of a postal item or if (iii) BOX NOW did not perform the postal service or did not perform it in full, within three months from the date of delivery of the postal item in internal transport.
In case of damage or reduction of the content of the postal item, the recipient or other authorized person must submit a complaint to BOX NOW:
- immediately upon delivery of the postal item in the case of delivery of the postal item directly to the recipient's address;
- within 4 hours from the moment when the recipient opened the package machine and picked up the postal item, in case of delivery of the postal item to the recipient's package machine.
In the event that a complaint is not submitted within the specified deadlines, it is considered that the postal item has been received without damage and without reduction of content, and a complaint submitted outside the deadline is not accepted, unless the recipient proves that the damage/reduction of the content of the postal item did not occur after delivery postal items.
BOX NOW is obliged to deliver a written response to the postal services user on the grounds, i.e., lack of grounds of the submitted complaint within a maximum of 30 days from the day of receipt of the complaint in internal transport.
In response to BOX NOW's written response, the postal services user has the right to submit a complaint to the BOX NOW consumer complaints committee to the e-mail address prigovori@boxnow.hr, within 30 days from the date of delivery of the written response. The BOX NOW consumer complaints committee is obliged to deliver a written response to the user of postal services within 30 days from the date of receipt of his complaint.
In the event of a dispute between the postal services user and BOX NOW regarding resolving the respective complaint, the postal services user may submit a request for dispute resolution to the Croatian Regulatory Authority for Network Industries within 30 days from the date of delivery of the written response of the consumer complaints committee from the previous paragraph. The statute of limitations for contested claims does not run during the dispute resolution before the Croatian Regulatory Authority for Network Industries.
Article 10 – APPLICABLE LAW, JURISDICTION
In case that the dispute between BOX NOW and postal services user is not resolved in accordance with the procedure from Article 9, for disputes related to the performance of postal services by BOX NOW, the competent court in Zagreb will have exclusive jurisdiction, and Croatian law shall be applicable.
Article 11 – FINAL PROVISIONS
These General Terms and Conditions have been delivered to the Croatian Regulatory Authority for Network Industries in accordance with the provision of Article 44 of the Act and are published on the website www.boxnow.hr.
These General Terms and Conditions enter into force and are applicable from 7 October 2022
For more
information, users can contact the BOXNOW User department via phone number
+385 1 7000 300, or at the e-mail address: podrska@boxnow.hr.
In
Zagreb, 6 October 2022