Frequently Asked Questions

Your can pick-up your parcel within the first 96 hours upon delivery. After 96 hours that the parcel remains uncollected in the locker, BOX NOW returns it back to our warehouse. We always send you pick-up reminders through text messages in order not to forget the collection of your parcel.

If you have ordered from a partnered e-shop, BOX NOW will send you a text message with a 6-digit PIN once your parcel is at the selected BOX NOW Locker. By typing this PIN to the locker's keypad a door will open so you can collect your parcel. 

We can accommodate three package's sizes: Small (H: 8 cm, W: 45 cm, L: 60 cm), Medium (H: 17 cm, W: 45 cm, L: 60 cm), Large (H: 36 cm, W: 45 cm, L: 60 cm) up to 20Kg.

Don't worry, it's probably because the e-shop has not yet prepared your order and hand it over to our courier. BOX NOW delivers within 48 hours (work days) from the moment the merchant hands over your parcel to BOX NOW courier. You can track your order in our website or contact us through podrska@boxnow.hr and +3851 7000 900 . 

Please click on this link.

Our parcel delivery lockers are equipped with solar power cells, therefore they do not require electricity outlets for their operation. 

If you have a sunny outside space that is not useful for your store's operation, you can get in touch with us at paketomati@boxnow.hr and discuss the possibility of hosting a BOX NOW Locker. 

Click on the link we’ve sent you by text message and by email. There you’ll find route directions for the BOX NOW Locker you’ve chosen. 

Actually you can receive and send almost everything. We exclude fresh groceries and dangerous chemicals.

BOX NOW is the evolution of specialized parcel delivery companies, utilizing innovative digital technology to offer modern and automated personalized services. With sustainable, green development at the core of its philosophy as well as its daily operation, BOX NOW's lockers are completely autonomous and operate exclusively on solar energy, offering a new, innovative and environmentally friendly way of delivering and receiving parcels. BOX NOW lockers are placed at key points of the city, so that you have 24/7 access to the Automatic Pickup Machine anytime, fast and simple.  

From our lockers to our operational procedures, we aspire to be fully green and sustainable. Our lockers use only solar power for their operation, fact that makes us our contribute less to the evolving energy crisis. Our transport service is more efficient than the usual delivery services as we can cover a lower amount of mileage to deliver more parcels into one BOX NOW Locker.  In that way we reduce congestion levels and as a consequence decrease emissions. 

Yes you can! It's an easy process available in selected partnered e-shops. You fill out the BOX NOW returns form, you receive a PIN and you go to any BOX NOW Locker and place the parcel for return. 

No! If you're not feeling comfortable with paying for your goods prior to their delivery, you can also pay your order via a payment link that we send you at the time that the parcel is already placed at your selected locker.  You can find this payment method in selected partnered e-shops.